IT Support Visit for Family
SKU
999.00 AED
- Up to 4 devices Basic Support.
- That can be your Mobile Devices.
- iPad and Tablets Support.
- Contacts and Data Transfer for Mobile.
- Apple TV, Roku TV, Netflix Support.
- One Time IT Support On-Site Visit.
- Maximum 4 Hours support.
- Free Antivirus 1 License .
- All Licenses & Subscriptions will be provided by customer.
Whitehats Family IT Support Visit – Product Specification
Service Overview
Whitehats offers a one-time Family IT Support Visit for households with up to four devices, including mobile phones, iPads, and tablets. This service focuses on device setup, data transfer, streaming service support, and security. The visit is tailored to provide families with comprehensive support, ensuring a seamless technology experience.
Enhance Your Family’s Technology Experience Today Schedule your Family IT Support Visit with Whitehats for dependable, comprehensive support that keeps your devices running smoothly.
Product Specifications
- Device Compatibility
- Supported Devices: Mobile phones, iPads, tablets, and streaming devices (Apple TV, Roku TV).
- Maximum Devices per Visit: 4 devices.
- Service Inclusions
- Data & Contact Transfer
- Assistance with transferring contacts, photos, and other data between devices.
- Ensures that important data is securely migrated.
- Streaming Services Support
- Setup and troubleshooting for streaming services, including Apple TV, Roku TV, Netflix, and other popular platforms.
- Provides configuration support for optimal streaming experience.
- Security
- Free antivirus license included for one device, offering essential protection against malware and threats.
- On-Site Visit
- Up to 4 hours of on-site support.
- Personalized, hands-on assistance provided at the customer’s location.
- Data & Contact Transfer
- Service Benefits
- Comprehensive Family Support: Covers multiple devices, including mobile and streaming, to meet diverse family technology needs.
- Enhanced Security: Includes antivirus protection for one device to guard against malware and security threats.
- Effortless Entertainment: Ensures smooth setup and troubleshooting for streaming devices, making it easy to enjoy family entertainment.
- Convenient On-Site Assistance: Dedicated on-site support with a technician providing tailored solutions within a 4-hour window.
- Additional Information
- Service Type: One-time on-site IT support visit.
- Customer-Provided Licenses: All software licenses and streaming subscriptions must be supplied by the customer.
Why Choose Whitehats Family IT Support Visit?
- Expert Assistance: Certified technicians experienced in handling both mobile and streaming device setups.
- Comprehensive Coverage: Addresses data transfer, streaming services, and security for a smooth, reliable device experience.
- Peace of Mind: Keeps your family’s technology secure and optimized with on-site support and expert guidance.
Enhance Your Family’s Technology Experience Today Schedule your Family IT Support Visit with Whitehats for dependable, comprehensive support that keeps your devices running smoothly.
Terms and Conditions for Whitehats LLC Family IT Support Visit
1. Service Scope
- The Family IT Support Visit covers assistance for up to four devices, including mobile phones, iPads, tablets, and streaming devices (e.g., Apple TV, Roku TV).
- Services include data and contact transfer, streaming service setup and troubleshooting, and antivirus installation. Specific services may vary based on device requirements.
2. Customer Obligations
- Provision of Licenses and Subscriptions: Customers must provide valid software licenses for any required applications and streaming service subscriptions. Whitehats technicians will only install or configure software with proper licensing.
- Device Accessibility: Customers must ensure that Whitehats technicians have full access to the devices requiring support and that all devices are in good working condition.
- Location Requirements: The on-site visit will be conducted at the customer’s specified location. The customer is responsible for ensuring that the location is suitable for IT support and troubleshooting.
3. Limitations of Service
- Scope Restriction: This service covers a one-time support visit for up to four devices. Further assistance outside of the agreed visit may incur additional charges.
- Antivirus License: The antivirus license provided is limited to one device and may be subject to Whitehats’ selected antivirus provider’s terms and conditions.
- Exclusions: Hardware repair, part replacement, and data recovery services are not included in this support visit. These services are available upon request and are billed separately.
4. Liability and Warranty
- Whitehats LLC shall not be held liable for any pre-existing issues that may affect device performance or for issues arising due to third-party applications or hardware.
- No warranty is provided for software issues outside of the covered scope. The service is delivered as a one-time optimization and does not include ongoing support unless a separate agreement is made.
- Whitehats LLC will not be responsible for any data loss during the support process. Customers are advised to back up all critical data before the service visit.
5. Cancellations and Rescheduling
- Cancellation Policy: Customers may cancel the scheduled visit at least 24 hours in advance without any charges. Cancellations made within 24 hours of the scheduled visit may incur a cancellation fee.
- Rescheduling: Customers may reschedule a support visit by contacting Whitehats customer support at least 24 hours in advance, subject to technician availability.
6. Confidentiality
- Whitehats LLC is committed to maintaining the confidentiality of customer data. Technicians will access the devices only to complete the required support services and will not retain any personal information after the service is completed.
- All information provided to Whitehats LLC and its technicians will be treated with strict confidentiality and will only be used to perform the requested support services.
7. Payment Terms
- Payment is required upon completion of the service visit unless other arrangements have been made in advance.
- Payment can be made via accepted payment methods, as listed on Whitehats’ official website or as communicated by Whitehats representatives.
8. Governing Law
- These terms and conditions shall be governed by the laws of the region where Whitehats LLC operates. Any disputes arising from these terms shall be resolved in accordance with applicable local laws.
9. Amendments
- Whitehats LLC reserves the right to modify these terms and conditions at any time. Customers will be notified of any significant changes before their scheduled support visit.
10. Acceptance of Terms
- By scheduling and agreeing to the Family IT Support Visit, customers agree to comply with these terms and conditions.
11. Installation Date and Time
- All installation and delivery services are carried out during our standard operating hours, Monday to Friday, from 09:00 AM to 06:00 PM (UAE Time), excluding UAE public holidays.
12. Availability of Products
- All packages and products mentioned on the website are available subject to stock. If an item is out of stock, an alternative product will be offered with prior customer approval.





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