IT Support Visit for Any 2 Apple/Mac Devices
SKU
750.00 AED
- Any two IMAC/Macbook/Macbook Air/Macbook Pro/Mac Mini.
- Clean Up Adware Spyware.
- Fix Performance Issues.
- Free Antivirus 1 License (Free).
- One Time IT Support On-Site Visit.
- Help with installing, configuring, and troubleshooting applications on your Mac
- All Licenses will be provided by customer.
Whitehats offers a comprehensive IT Support Visit for Any 2 Apple/Mac Devices. Whether you have an iMac, MacBook, MacBook Air, MacBook Pro, or Mac Mini, our expert technicians are ready to assist you in optimizing your devices' performance and ensuring they run smoothly.
During the IT Support Visit, we perform a thorough clean-up of adware and spyware, which can degrade your system's performance and compromise security. We also address any performance issues, diagnosing and resolving problems that may hinder your devices’ efficiency.
Included in this service is a free antivirus license for one device, providing you with essential protection against malware and threats. Our one-time IT support on-site visit ensures you receive hands-on assistance tailored to your specific needs, right at your location.
Our team will also help with installing, configuring, and troubleshooting applications on your Macs, making sure you can use your software effectively. Please note that all software licenses will need to be provided by the customer, allowing us to focus on enhancing your devices' performance.
Why Choose Our IT Support Visit for Any 2 Apple/Mac Devices?
This service is designed to maximize the performance and security of your two Apple/Mac devices. With expert guidance, adware removal, and a free antivirus license, Whitehats ensures your systems run efficiently. Our dedicated on-site support allows for quick resolution of any issues, giving you peace of mind.Optimize Your Mac Experience Today
Schedule your IT Support Visit for Any 2 Apple/Mac Devices with Whitehats. Enjoy expert assistance, free antivirus protection, and personalized troubleshooting to keep your devices running at their best.Terms and Conditions for Whitehats LLC IT Support Visit for Any 2 Apple/Mac Devices
1. Service Scope
- The IT Support Visit covers assistance for any 2 Apple/Mac devices, including iMac, MacBook, MacBook Air, MacBook Pro, or Mac Mini.
- Services include adware and spyware removal, device optimization, antivirus installation, and application troubleshooting. Specific services may vary based on device requirements.
- Only one antivirus license is provided per service visit and will cover a single device.
2. Customer Obligations
- Provision of Software Licenses: Customers must provide valid software licenses for any required applications. Whitehats technicians will only install or configure software with proper licensing.
- Device Accessibility: Customers must ensure that Whitehats technicians have full access to the devices requiring support.
- Location Requirements: The on-site visit is conducted at the customer’s specified location. The customer is responsible for ensuring the location is suitable for IT support and troubleshooting.
3. Limitations of Service
- Scope Restriction: This service covers a one-time support visit per two devices. Further assistance outside of the agreed visit may incur additional charges.
- Antivirus License: The antivirus license provided is limited to one device and may be subject to Whitehats’ selected antivirus provider’s terms and conditions.
- Exclusions: Hardware repair, part replacement, and data recovery services are not included in this support visit. These services are available upon request and are billed separately.
4. Liability and Warranty
- Whitehats LLC shall not be held liable for any pre-existing issues that may affect device performance or for issues arising due to third-party applications or hardware.
- No warranty is provided for software issues outside of the covered scope. The service is delivered as a one-time optimization and does not include ongoing support unless a separate agreement is made.
- Whitehats LLC will not be responsible for any data loss during the support process. Customers are advised to back up all critical data before the service visit.
5. Cancellations and Rescheduling
- Cancellation Policy: Customers may cancel the scheduled visit at least 24 hours in advance without any charges. Cancellations made within 24 hours of the scheduled visit may incur a cancellation fee.
- Rescheduling: Customers may reschedule a support visit by contacting Whitehats customer support at least 24 hours in advance, subject to technician availability.
6. Confidentiality
- Whitehats LLC is committed to maintaining the confidentiality of customer data. Technicians will access the devices only to complete the required support services and will not retain any personal information after the service is completed.
- All information provided to Whitehats LLC and its technicians will be treated with strict confidentiality and will only be used to perform the requested support services.
7. Payment Terms
- Payment is required upon completion of the service visit unless other arrangements have been made in advance.
- Payment can be made via accepted payment methods, as listed on Whitehats’ official website or as communicated by Whitehats representatives.
8. Governing Law
- These terms and conditions shall be governed by the laws of the region where Whitehats LLC operates. Any disputes arising from these terms shall be resolved in accordance with applicable local laws.
9. Amendments
- Whitehats LLC reserves the right to modify these terms and conditions at any time. Customers will be notified of any significant changes before their scheduled support visit.
10. Acceptance of Terms
- By scheduling and agreeing to the IT Support Visit for Apple/Mac Devices, customers agree to comply with these terms and conditions.
11. Installation Date and Time
- All installation and delivery services are carried out during our standard operating hours, Monday to Friday, from 09:00 AM to 06:00 PM (UAE Time), excluding UAE public holidays.
12. Availability of Products
- All packages and products mentioned on the website are available subject to stock. If an item is out of stock, an alternative product will be offered with prior customer approval.
Test –
A scheduled on-site/remote support visit was conducted to address performance, software, and connectivity issues on two primary Apple devices. The session included proactive maintenance, troubleshooting of reported problems, and user education. All critical issues were resolved, and both devices are now functioning optimally.