FAQs

This page covers the commonly asked questions by the customers. For more information or inquiries not covered here, please fill the contact us form.

For all services, installations, and products the customer needs to pay in advance.

The service packages on the Whitehats Support website also cover other Emirates, such as Abu Dhabi, Ajman, Ras Al Khaimah, etc. subject to the extra charges specified on the website.

Yes, the website http://www.whitehatssupport.com and all the service / installation / products / packages included on it are only meant for the home users. In case you need IT support services for business, you need to get in touch with us via our business IT support service website http://www.whitehatsme.com.

The service support package selected by you does not include work related to Civil or Electric Work. Our service support packages do not include Software Licenses required by the customer. The software licenses need to be provided by the customer. The customer will also have to provide Channels for cabling.

The service packages on Whitehats Support website do not cover other Emirates like Abu Dhabi, Ajman, Ras Al Khaimah and any other areas. To get IT support in other Emirates get in touch with us on our office number +971 43382500.

One service package covers one visit only. For all additional visits, you need to pay separately for each visit. Any hardware or software licenses required will be charged separately. Any hardware problems detected during the visit will be charged separately.